Question 1

How quickly can you fix my remote problems?

Accepted Answer

Remote issues are typically one of our quickest fixes! In most cases, we can diagnose and resolve remote problems within 30-60 minutes of arrival. Common issues like dead batteries, signal interference, or programming problems can often be fixed on the spot. If your remote needs to be replaced, we carry a variety of universal and manufacturer-specific remotes on our service vehicles for same-day replacement. For more complex issues involving the opener's receiver unit, we may need slightly more time but can usually complete the repair in a single visit.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Garage door remote problems can stem from several causes. The most common is simply dead or weak batteries—remotes typically need new batteries every 1-2 years. Signal interference from nearby electronics, LED lights, or even military installations can disrupt the frequency. Programming issues occur when remotes lose their sync with the opener, often after power outages. Physical damage from drops or water exposure can damage internal components. Additionally, the antenna on your garage door opener may be damaged or obstructed, or the receiver board in the opener unit itself may need replacement. Our technicians can quickly diagnose which issue is affecting your remote.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes, we understand that a new garage door installation is a significant investment for your home or business. We offer flexible financing options to make your purchase more manageable. Our financing partners provide competitive rates with terms ranging from 6 to 60 months, depending on the project scope and your qualifications. We also offer 0% interest promotions periodically for qualified buyers. During your free estimate, our technician can discuss financing options and help you find a payment plan that fits your budget. We believe everyone deserves a safe, functional, and beautiful garage door, and we work hard to make that accessible.

Question 4

How much does a garage door repair typically cost?

Accepted Answer

Repair costs vary depending on the type and extent of the repair needed. Simple fixes like sensor alignment or remote programming typically range from $75-150. Spring replacement, one of our most common repairs, usually costs $150-350 depending on the spring type and door size. Cable repairs range from $100-200. Panel replacement costs depend on the door style and material, typically $200-500 per panel. We always provide a free estimate before any work begins, so you'll know exactly what to expect. Our pricing is transparent with no hidden fees.

Question 5

How long does a new garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 4-6 hours to complete. This includes removal of your old door, installation of the new door, installation or reconnection of the opener, and thorough testing of all safety features. More complex installations, such as doors requiring new framing or commercial installations, may take a full day. We always aim to complete the job in one visit so you can enjoy your new door immediately.

Question 6

What is included in your garage door tune-up service?

Accepted Answer

Our comprehensive tune-up service includes a complete safety inspection, lubrication of all moving parts (springs, hinges, rollers, and tracks), spring tension adjustment, balance testing, hardware tightening, weather seal inspection, and safety sensor alignment check. We also inspect cables for fraying, check the opener's force settings, and test the auto-reverse safety feature. This preventive maintenance service typically takes 45-60 minutes and can extend the life of your garage door by years while preventing costly emergency repairs.

Question 7

Do you service commercial and industrial garage doors?

Accepted Answer

Absolutely! We have extensive experience with commercial and industrial garage door systems. Our team services roll-up steel doors, sectional doors, high-speed doors, dock levelers, and loading dock equipment. We work with businesses including warehouses, fire stations, auto shops, storage facilities, and retail locations. We understand that downtime costs money, which is why we offer priority commercial service and maintenance contracts to keep your business running smoothly.

Question 8

How do I know if my garage door springs need replacement?

Accepted Answer

Several signs indicate your springs may need replacement: the door feels unusually heavy when lifting manually, the door doesn't stay open on its own, you hear loud squeaking or grinding noises, the door opens unevenly or crooked, or you see visible gaps in the spring coils. If you hear a loud bang from your garage, a spring has likely already broken. Springs typically last 7-12 years or about 10,000 cycles. We recommend proactive replacement when springs show signs of wear rather than waiting for a complete failure, which can be dangerous.

Question 9

Are your technicians insured and certified?

Accepted Answer

Yes, all our technicians are fully insured, licensed, and certified. We carry comprehensive liability insurance for your protection and peace of mind. Our team members are EPA Certified and OSHA Compliant, meaning they follow all environmental and safety regulations. We also maintain ongoing training to stay current with the latest garage door technologies and installation techniques. When you hire Garage Door West Farmington, you're getting professionals who meet the highest industry standards.

Question 10

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with a comprehensive 2-year warranty on all labor and parts we install. This means if anything we repaired or installed fails within two years due to workmanship or part defects, we'll fix it at no additional cost. Many of our installed products also carry manufacturer warranties of 5-15 years on specific components. We keep detailed records of all our work, making warranty claims simple and hassle-free. Your satisfaction is guaranteed.

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